Home Products Services Company Customers Partners News Contact

 

Below is a list of selected Sigma customers:
 
 
Amnet Cable
Bend Broadband
Bresnan Communications
  • Bresnan Communications has deployed the Sigma Service Activation Manager (SAM) & Device Provisioning Manager to automate network activation of HSD and VoIP services along with cable modem and E-MTA CPE device activation respectively.
  • For HSD services, email application service provisioning is provided along with VoIP service activation via CLEC Gateway integration to Net2Phone.
  • The Sigma Solution also provides CSR order entry support for HSD & VoIP services and BSS integration to CSG Systems is also supported in this deployment.
  • This Sigma SAM/DPM deployment includes the management of 250,000 HSD and 100,000 VoIP subscribers.
Cable Bahamas
CableOne
  • Owner and operator of cable television systems that provide digital, internet, and cable modem services to subscribers in midwestern, western, and southern states. Cable ONE is headquartered in Phoenix, AZ.
  • Cable One also deployed Sigma’s Service Management Platform and VoIP Service Package for end-to-end integration of billing solutions, softswitch operations, voice mail, and Cable One’s competitive local exchange carrier (CLEC) partners.
  • Sigma Systems is a Select OSS Partner of Nortel and Nortel acts as a reseller of Sigma's OSS Service Packages for the management of residential and commercial VoIP services. Sigma Systems has integrated to the Nortel CS2000 Call Management Server for the provisioning and activation of residential and commercial VoIP services.
  • Sigma manages 250,000 data subscribers and over 10,000 VoIP subscribers.
  • "Adding VoIP to the Cable One network is a major initiative. We needed a vendor with extensive deployment, integration and operations experience in the cable market as well as a PacketCable-qualified solution that delivers the unparalleled quality and reliability we demand for our customers."
    • Steve Fox,
      Vice President, Digital Services and Technology, Cable One
  • News releases:
Cabovisão
  • Cabovisão Televisao por Cabo, S.A. of Portugal, is an affiliate of Cogeco Cable Inc. of Canada.
  • Cabovisão is Portugal's innovative number two cable operator and was among the first operators in Europe to launch All-Play services. Early in 2005, Cabovisão made a strategic decision to invest in a next-generation telecommunications system that will to help to capitalize on significant traffic growth while delivering an expanding portfolio of content-rich services.
  • Cabovisão has deployed the Sigma Service Activation Manager to manage service activation for HSD, ISP and VoIP services.
Charter Communications
Cogeco Cable
  • Cogeco Cable (www.cogeco.ca), a telecommunications company offering a diverse range of services to its customers in Canada and in Portugal, is the second largest cable operator in Ontario, Québec and Portugal, in terms of the number of basic cable service customers served. The Corporation invests in state-of-the-art broadband network facilities, delivers a wide range of services over these facilities with great speed and reliability at attractive prices, and strives to provide both superior customer care and growing profitability to satisfy its customers’ varied electronic communication needs. Through its two-way broadband cable networks, Cogeco Cable provides its residential and commercial customers with analog and digital video and audio services, high speed Internet access as well as telephony services. The Corporation provides about 1,649,000 revenue-generating units (RGUs) to approximately 1,439,000 homes passed in its Canadian service territory and 650,000 RGUs to approximately 829,000 homes passed in its Portuguese service territory.
  • Cogeco has deployed the Service Management Platform, Internet Service Management solution, Tiered HSD and ISP Service Packages and Client Services Center. These products have been deployed for both residential and commercial data services. Cogeco has also also deployed Sigma's residential voice service package to manage SIP-based telephony services. Sigma's total solution provides automated OSS service management for over 240,000 high-speed Internet subscribers.
  • "Once we made the decision to take in-house the services previously offered by Excite@Home we turned to Sigma Systems. As an industry leader with proven products and significant deployment experience, Sigma's attention to detail and top notch service management solutions proved invaluable."
    • Denis Bélanger,
      Vice President, Corporate Engineering and Development, Cogeco
  • News releases:
Cox Communications
Eastlink
  • EastLink, a Maritime owned and operated company, offers a range of telecommunications and entertainment services to residential and business customers. Operating from its headquarters in Halifax, Nova Scotia, Eastlink has over 30 years in business, the privately owned and operated Cable Company consistently demonstrates its commitment to customers, growth and value by investing in its hybrid fiber/coax broadband network. With continuous development and innovation, EastLink makes it easy for Maritimers to stay connected to everything and everyone that is important to them.
  • Faced with the need to upgrade their back-office infrastructure to more easily create, provision and manage services across a multi-vendor network, Eastlink chose Sigma for the delivery of residential and commercial telephone and Internet services.
  • As part of this current deployment, EastLink is deploying Sigma's Service Management Platform, Voice Service Package, Service Topology Manager, CLEC Interconnection Gateway and Service Profile Manager. EastLink has also licensed Sigma’s Tiered HSD Service Package built on top of Sigma’s Service Management Platform and plans to deploy it in 2007.
  • Sigma manages over 100,000 voice telephony subscribers.
  • "We chose Sigma’s SMP because of their in-depth experience and track record of delivering solutions to other service providers worldwide. Today, EastLink has an extensive telephone service offering available to our customers and we needed a proven solution that would allow us the flexibility to support the multitude of features and packages with the reliability that our customers expect."
    • Jim Fitzgerald,
      Senior Director of Engineering and Operations, Eastlink
  • News releases:
Echostar
  • Echostar Communications is deploying the Sigma Service Management Platform to manage end-to-end automation of 2-way broadband satellite HSD services. HSD services at Echostar are provided by DISH Network Internet Services, powered by WildBlue.
  • Sigma SMP provides the B2B gateway integration from Echostar to WildBlue to ensure end-to-end order management and tracking for HSD service activation. This Sigma SMP deployment is also geared to manage all future broadband IP services offered by Echostar Communications.
Grande Communications
Liwest Kabelmedien
  • Liwest Kabelmedien GmbH is the largest cable operator in Upper Austria and Austria’s Number 2 cable operator. The LIWEST cable network has been made available for about 130 000 households in Upper Austria. About 107 000 households are getting active access to analog TV, 10.300 households are getting Digital-TV, 40 000 subscribers are connected to the Internet and 14.600 subscribers are using LIWEST telephone services.
  • The company uses Sigma Service Management Portfolio to provide automated OSS service management for its advanced voice, digital television and data services in the region of Upper Austria. The modern infrastructure of Liwest, with its principally two-way ready network, has allowed it to become a true 'triple play' service provider.
  • Faced with the spiraling complexity and cost of managing voice, video and data services across its cable network, Liwest uses Sigma's centralized OSS platform to manage its existing portfolio of services and allow it to easily configure and define new business rules for future advanced offerings, such as interactive TV. Sigma's software provided a smooth migration path for Liwest from its principally manual environment to a near fully automated environment. Liwest has deployed the Sigma Service Management Platform to provide automated OSS service management for over 40,000 high-speed Internet subscribers, over 10,000 VoIP subscribers and over 110,000 digital cable television subscribers.
  • News releases:
Midcontinent Communications
Multikabel
  • Multikabel, a division of Warburg Pincus, is the market leader and sole cable operator in its franchise areas, providing triple play services, including video, broadband Internet and telephony, to 315,000 subscribers in 38 municipalities across the province of Noord-Holland. Its sister company, Casema, has 1.3 million cable subscribers in the Netherlands serving the central and western parts of the country. Its other sister company, Kabelcom, headquartered in Groningen, is the second largest operator in the Netherlands covering homes in the northern, eastern and southern parts of the country, with 1.7 million cable subscribers.
  • Multikabel has deployed the Sigma Service Activation Manager to manage service activation for HSD and VoIP services.
Rogers Cable
  • Rogers Communications (TSX: RCI; NYSE: RG) is a diversified Canadian communications and media company engaged in four primary lines of business. Rogers Wireless is Canada's largest wireless voice and data communications services provider and the country's only carrier operating on the world standard GSM/GPRS/EDGE technology platform; Rogers Cable is Canada's largest cable television provider offering cable television, high-speed Internet access, voice over cable telephony services and video retailing; Rogers Media is Canada's premier collection of category leading media assets with businesses in radio, television broadcasting, television shopping, publishing and sports entertainment; and Rogers Telecom is a national provider of telephony, data networking, and broadband Internet connectivity, to small, medium and large businesses across the country. For further information about the Rogers group of companies, please visit www.rogers.com.
  • Rogers has deployed the Service Management Platform, Sigma Tiered HSD and ISP Service Packages, VoIP Service Package, and the Client Services Center (for VoIP).
  • Sigma manages over 1.1 million data subscribers and approximately 100,000 VoIP subscribers.
  • News releases:
Shaw Cable
  • Shaw Communications is a diversified communications company and is the second largest cable operator in Canada, and now the leading residential broadband service provider in Western Canada. Shaw provides broadband cable television, High-Speed Internet, Digital Phone, telecommunications services and satellite direct-to-home services to more than three million customers.
  • Shaw has deployed the Service Management Platform, Sigma Tiered HSD and ISP Service Packages and VoIP Service Package (for PacketCable CMS).
  • Sigma manages over 1.2 million data subscribers and over 100,000 VoIP subscribers.
Suddenlink
  • Suddenlink Communications is a top-10 U.S. operator of cable broadband systems, serving approximately 1.4 million customers. Established as Cebridge Connections in 2003, the company took over the operations of Classic Cable and later Kingwood Cable. Since then, they have assumed responsibility for cable systems previously owned by Alliance, Tele-Media, Thompson, USA Media, Cox, and Charter.
  • Suddenlink has deployed Sigma’s Service Management Platform, VoIP Service Package and Tiered HSD Service Package – fully-automated service management solutions – to provision its VoIP telephony and HSD subscribers. Suddenlink is experiencing tremendous growth and chose Sigma's solutions to drive key operational efficiencies to manage that growth. Sigma's solutions are responsive to customer needs, cost-effective, and can be quickly configured to manage a wide variety of IP-based services.
  • Sigma manages over 300,000 data subscribers and over 50,000 VoIP subscribers.
  • "Suddenlink chose Sigma’s Service Management Platform because of its proven ability to rapidly model and implement IP Broadband service order management and provisioning processes. We deliver an improved customer experience by dramatically reducing service delivery cycle times. Sigma contributes to this by distinguishing itself as being able to provide a proven carrier-grade platform with the reliability and performance necessary to meet our existing and planned provisioning volumes."
    • Bob Putnam,
      Senior Vice President, Suddenlink
  • News releases:
TELUS
  • TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country. The company provides a wide range of wireline and wireless telecommunications products and services including data, Internet Protocol (IP), voice, video and entertainment services.
  • TELUS has 10.7 million customer connections including 5.1 million wireless subscribers, 4.5 million wireline network access lines and 1.1 million Internet subscribers.
  • Sigma Systems Service Management Platform and Wireless Service Package currently manages 5.1 million subscribers for mobile data and voice services.
  • This solution set supports CDMA-1x, CDPD, PCS, iDEN, and EV-DO wireless network technologies. Incremental wireless services managed at TELUS include SMS/MMS, IM, PTT, Blackberry, Walkie-Talkie, Premium Content, Picture Messaging, Paging.
  • Sigma’s OSS solution provides a streamlined and efficient way to create and launch wireless data, voice, messaging and premium content services. The solution also provides a common OSS architecture, federated information model and standards-based integration framework for next-generation of CDMA-3G services, using EV-DO wireless technology, including OSS support of premium content download services.
  • News releases:
TV Cabo
  • TV Cabo, a subsidiary of PT Multimedia, is the largest national pay-tv operator in Portugal (and one of the most important operators in Europe) with over 1.4 million cable customers and a market share above 80%. TV Cabo's television subscription service is available nationwide, with distribution over cable and digital satellite platforms. TV Cabo pioneered broadband Internet access in Portugal with the launch of Netcabo in 1999. Currently with 362,000 customers, Netcabo offers a wide range residential and business solutions.
  • TV Cabo has implemented Sigma’s All Play OSS technology to provide complete service management support across the country, including voice over IP (VoIP) services, digital video services, pay-per-view, high-speed data (HSD) and WiFi access. Sigma’s Service Management Platform already supports TV Cabo for high-speed data services over Digital Subscriber Line (DSL) and satellite.
  • Sigma manages over 300,000 data subscribers, over 1.4 million total analog & digital TV subscribers and VoIP subscriptions are growing given the recent turn-up of automated provisioning & activation for VoIP services.
  • "The introduction of these digital functionalities will enhance our customers’ viewing experience. TV Cabo will make sure that each subscriber has all the tools needed to, on its own, command and control their services. Part of this strategy is relying on the Sigma toolkit for management of all the services in its current and future portfolio."
    • Carlos Carvalho,
      OSS Specialist, TV Cabo
  • News releases:
Wide Open West (WOW)
@NetHome (Japan)
  • @NetHome is Japan's largest Cable Internet service provider, with more than 350,000 customers. @NetHome Co. Ltd. selected the Sigma Service Management Portfolio to provision its subscribers with high-speed Internet services.
  • @NetHome has deployed a Sigma Service Management Portfolio solution including the Service Management Platform, Internet Service Management solution and Sigma Tiered HSD and ISP Service Packages and VoIP Service Package. The solution captures key subscriber order information, activates network services, processes topology information to better manage service qualification and network changes, provides service diagnostics, and integrates with @NetHome's customer care and billing, member services, and web-space platforms.
  • Sigma manages over 1.1 million data subscribers.
  • "As an organization firmly focused on reducing costs, improving provisioning accuracy and ultimately improving customer satisfaction for our MSO customers, we recognize the tremendous importance of service management. Selecting the Sigma™ Service Management Portfolio, along with Cisco's Broadband Provisioning Registrar, was an obvious choice for us, based on the very specific and comprehensive functionality we require to support our service operator customers. Our shared visions for the future of cable service management, Sigma's deep industry experience, their commitment to excellence, coupled with their ability to deliver on-time, continues to play a key part in our growth strategy."
    • Mr. Sadahiko Hirose,
      CEO, @NetHome Co. Ltd
  • News releases:
  • See also the @NetHome Case Study.
 
Home  |  Products  |  Services  |  Company  |  Customers  |  Partners  |  News  |  Contact

Copyright © 2005. Sigma Systems Canada Inc. All rights reserved.   Terms of Use  |  Privacy Policy