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Sigma has the following jobs openings:
If you see a match with your skill set, submit your resume to resumes@sigma-systems.com, citing the specific job title in your subject line.
Location:
Toronto, ON
Reporting Structure:
The Director of FInance will report to the Vice President of Finance & Administration.
Specific Roles and Responsibilities:
- Plan, direct, and control the accounting, budgeting, tax, and treasury functions of the business through the supervision, mentoring, and coaching of the accounting team
- Oversee and produce the monthly, quarterly, and year-end financial packages
- Oversight of the annual audited financial statements, in accordance with generally accepted accounting principles including software revenue recognition rules.
- Effectively deal with external consultants, including auditing firm, legal, government agencies, etc.
- Analysis of financial statements and commentary on variances
- Design, document, implement, and monitor internal controls
- Develop policies, procedures and ensure internal efficiencies
- Manages and coordinates year-end audit/tax filings/reporting
- Prepares cash flow projections and handles cash management
- Manages accounts receivable, cash receipts, accounts payable, and payroll
- Manages general ledger and appropriate documentation.
- Manages federal, and Ontario and other tax filings where appropriate
- Manages banking relationship
- Ensures compliance with government laws and regulations
- Ad hoc projects as required
Qualifications:
- University Degree & Professional Designation (CA preferred)
- 5+ years of progressive business, finance, accounting and auditing experience within the software industry
- Must have working knowledge of revenue recognition guidelines specific to software companies
- Strong technical accounting and analysis skills
- Experience working in a fast-paced environment
- Results driven, strong initiative, reliable and excellent problem solving skills
- Experience building and managing a team
- Creative, entrepreneurial spirit, flexible, willing to ‘roll up your sleeves’
- Strong verbal and written communication skills
- Experience in a large accounting firm would be an asset
- Enterprise Resource Management (ERP) system experience (e.g. Epicor) an asset
Location:
Sao Paulo, Brazil
Position Overview:
Sigma is a leading provider of digital infrastructure software and services for cable and telecommunications networks. Sigma's open-platform software for Digital Services Automation lets network operators efficiently manage video, voice, and data on high-capacity digital networks. Sigma supports a wide variety of services, including enhanced TV, on-demand video, service management, and voice and high-speed data communications.
The company is currently seeking a Technical Account Manager.
The Technical Account Manager (TAM) is responsible for the operational relationship with the customer. The TAM will be the in-house expert of the customer’s operational environment, and will be the customer advocate in Sigma to escalate and resolve issues to the satisfaction of the customer. The TAM will play an integral role in the customer account team activities along with the Sales Representative and the Project Manager.
Specific Roles and Responsibilities
Incidents:
- Assign new incidents to technical support personnel, or escalate to solutions or core engineering as necessary
- Ultimately responsible for resolution of all incidents opened by the customer
- Work as development lead in concert with engineering to deliver bug fixes and minor enhancements to the customer.
- Assist customers with operational issues on the software.
- Communicate feature requests from customers back into Sigma
- Deliver incident status reports to the customer as required
- Manage customer support environment for technical support purposes.
- Work with Architecture team to ensure requirements are properly captured and included on future roadmap as appropriate.
Deployments:
- Coordinate release planning with Engineering/Sales/QA/customer.
- Participate in integration testing activity once Engineering releases a customer solution.
- Coordinate testing with third parties (vendors) as required.
- Accept QA certified release for deployment to the customer.
- Coordinate deployment of new releases to the customer, including the release management process, staffing, planning and execution.
- Manage customer relationship after deployment, to include technical support (for both production and UAT) and software optimization activities.
- Hold ongoing contacts with operational personnel to identify opportunities for new sales, new products – become trusted advisor to the customer’s operational personnel.
- Work with Architecture team to stay up to date on new initiatives.
Qualifications:
- UNIX: Intermediate-level knowledge, with some experience in maintenance or admin activities. Able to grow to an advanced-level.
- WebLogic: Able to maintain an application within WebLogic (OR another application server platform, such as Borland, Apache or JBoss)
- Strong English and Portuguese communication skills (written, verbal), problem-solving skills and interpersonal skills
- Client service-oriented and solution-oriented
- Able to communicate effectively with all levels of staff and external clients
- Knowledge of DHCP infrastructure and DOCSIS provisioning
- Be able to work from home and at client sites
Assets:
- Oracle: Basic knowledge of Oracle (OR another relational database, such as Sybase or MS SQL), such as basic SQLs/queries
- Cisco certification, OSS knowledge, Java
- Experience in a software development environment or in roles such as technical support, business analysis, call centre, help desk, project management team, client on-site, or other customer-facing roles
- Knowledge of the domain (high-speed data, VoIP), particularly with the cable industry.
Location:
Calgary or Vancouver preferred.
Reporting Structure:
The Director, Sales – Western North America will report to the Global Vice President of Sales. This role is an individual contributor with no direct reports.
Position Overview:
The Director, Sales has front line responsibility in developing, maintaining and growing relationships with key cable and Telco accounts. The primary role of the Sales Director is to utilize Sigma’s resources (sales engineering, professional Services, etc) to sell Sigma’s software and services to meet the service management requirements of the accounts.
Responsibilities:
- Account management of the two existing Sigma accounts in the region (TELUS & Shaw).
- Develop client account plans.
- Develop opportunity plans for new business with existing customers
- Meet preset deadlines and sales goals for the territory
- Participate in client events and key shows in the region that benefit Sigma
- Develop / present proposals
- Develop and deliver client presentations
- Some hunting for new Cable and Telco accounts in western region, North America. Qualify new opportunities with prospects.
Qualifications:
- 7-10 years experience with a focus on selling software and services. Cable and Telco OSS sales an asset.
- Contacts at Shaw & TELUS
- Understanding of Telco and cable MSO OSS/network environments, products and solutions
- Excellent problem-solving, written, verbal and interpersonal communication skills; effective presentation skills
- Team player
- Willingness to travel approximately 50% of the time
Education:
- BA/BSc in business, finance, computer science or the equivalent. Advanced degree an asset.
St. Louis, USA
Sigma is a leading provider of digital infrastructure software and services for cable and telecommunications networks. Sigma's open-platform software for Digital Services Automation lets network operators efficiently manage video, voice, and data on high-capacity digital networks. Sigma supports a wide variety of services, including enhanced TV, on-demand video, service management, and voice and high-speed data communications.
The company is currently seeking a Technical Account Manager.
The Technical Account Manager (TAM) is responsible for the operational relationship with the customer. The TAM will be the in-house expert of the customer’s operational environment, and will be the customer advocate in Sigma to escalate and resolve issues to the satisfaction of the customer. The TAM will play an integral role in the customer account team activities along with the Sales Representative and the Project Manager.
Specific Roles and Responsibilities
Incidents:
- Assign new incidents to technical support personnel, or escalate to solutions or core engineering as necessary
- Ultimately responsible for resolution of all incidents opened by the customer
- Work as development lead in concert with engineering to deliver bug fixes and minor enhancements to the customer.
- Assist customers with operational issues on the software.
- Communicate feature requests from customers back into Sigm
- Deliver incident status reports to the customer as required
- Manage customer support environment for technical support purposes.
- Work with Architecture team to ensure requirements are properly captured and included on future roadmap as appropriate.
Deployments:
- Coordinate release planning with Engineering/Sales/QA/customer.
- Participate in integration testing activity once Engineering releases a customer solution.
- Coordinate testing with third parties (vendors) as required.
- Accept QA certified release for deployment to the customer.
- Coordinate deployment of new releases to the customer, including the release management process, staffing, planning and execution.
- Manage customer relationship after deployment, to include technical support (for both production and UAT) and software optimization activities.
- Hold ongoing contacts with operational personnel to identify opportunities for new sales, new products – become trusted advisor to the customer’s operational personnel.
- Work with Architecture team to stay up to date on new initiatives.
Qualifications:
- UNIX: Intermediate-level knowledge, with some experience in maintenance or admin activities. Able to grow to an advanced-level.
- WebLogic: Able to maintain an application within WebLogic (OR another application server platform, such as Borland, Apache or JBoss)
- Strong English communication skills (written, verbal), problem-solving skills and interpersonal skills
- Client service-oriented and solution-oriented
- Able to communicate effectively with all levels of staff and external clients
- Knowledge of DHCP infrastructure and DOCSIS provisioning
- Be able to work from home and at client sites
- Be available on call 24/7 for occasional issue escalation
Assets:
- Oracle: Basic knowledge of Oracle (OR another relational database, such as Sybase or MS SQL), such as basic SQLs/queries
- Cisco certification, OSS knowledge, Java
- Experience in a software development environment or in roles such as technical support, business analysis, call centre, help desk, project management team, client on-site, or other customer-facing roles
- Knowledge of the domain (high-speed data, VoIP), particularly with the cable industry.
Location:
Toronto, ON
Position Overview:
This interim role will manage all contracts for the organization and report to the Vice President of Finance and Administration.
Specific Roles and Responsibilities:
- Preparation, negotiation, and execution of contracts, including: Sales – RFPs, RFIs, Statements of Work, consulting services agreements, non-disclosure agreements, partner & teaming agreements, software evaluation agreements, reseller agreements, Interopability Agreements, Letters of Intent, pricing proposals, software licence agreements, etc.
- Purchasing – equipment, materials, maintenance & support services, marketing services, telecommunications products / services, lease agreements
- Advise the company on its legal and statutory obligations
- Able to review and compare Sigma contracts with other companies’ contracts and negotiate recommended changes
- Amendments to or extensions to existing contracts
Requirements and Preferred Qualifications:
- 5 years contract administration experience in the software / telecommunications / technology industry
- Proficient in legal and commercial / business aspects of contracts (i.e. payment, tax clauses, etc.)
- Strong verbal and written communication skills
- Detail-oriented
- Excellent organizational, problem-solving, and negotiation skills
- University or College degree
Location:
Toronto, ON
Reporting Structure:
The Solutions Architect reports to the Director, Solutions Architecture & Delivery.
Position Overview:
- Responsible and accountable for conceptual and functional design of Sigma’s OSS solutions for customer implementation. These solutions cross a range of broadband services including: VoIP, High Speed Data, Wireless, Video services and any new product development.
- Participates in and drives design sessions with customers and with internal resources.
- Creates and maintains the Use Cases, Interface Specifications, and Functional Requirements Document
- Drives the technical resolution of issues arising from changes to scope, requirements, design, etc.
- Reviews the Technical Architecture documents to ensure all required functionality is implemented
- Works with Quality Assurance to transfer knowledge and develop the test strategy and validate the test plan
- Works with Documentation to ensure accurate representation of design and capability within technical publications
- Provides knowledge and thought leadership in the domain, including:
- Understanding the technologies involved in the delivery of broadband services such as VOIP, and how they relate to the Solution Suite
- Transferring this domain and product knowledge both internally and externally, via white papers or speaking engagements
- Providing company’s representation to industry groups and standards bodies such as CableLabs, TMF, etc.
- Works with Product Management, Marketing and Sales to:
- Understand industry trends
- Provide the point of contact with third party vendors (e.g. billing system vendors, call management server vendors) where interfaces need to be built to these systems
- Assist in the preparation of RFI/RFP responses
- Perform technical and functional presentations to prospective customers
- Works with Platform Engineering and the Solution organization to:
- Establish effective knowledge transfer, training and adoption of suite functionality in customer implementations
- Provide Technology Bridge between professional services with Solutions and Platform Engineering.
- Provide industry and domain consulting services to customers in the area of Video, HSD, Voice and Voice over IP service management
- Provides input on features and functionality of Core platform releases, in conjunction with Product Management
Qualifications:
- Minimum 8 years of progressive work experience, with a minimum of 5 years spent in software development
- Minimum 5 years experience in the telecommunications sector
- Proven experience working with external clients in a consulting role, driving requirements capture and documentation using a Use Case oriented approach
- Outstanding problem-solving skills
- Strong business & technical knowledge of the Telephony, CLEC and VOIP industries
- Excellent interpersonal and influencing skills to achieve successful results working closely with customer and internal resources
- Strong communication skills - verbal, written and listening
- Proven ability to achieve challenging goals and objectives.
- Must be pro-active, able to take the initiative and operate independently.
- Must be able to prioritize multiple tasks to make effective use of time
- Must be able to work with UML modeling language
- Must be able to provide business collaboration
- Must have experience with Use case driven development and use case modeling
- Must work in complex delivery in a cluster environment.
- Able to travel approximately 50% of the time (internationally)
- Fluent English
Assets:
- Knowledge of the cable broadband industry or demonstrated expertise in a particular area (DOCSIS, VOIP, etc.) is an asset
- Knowledge and demonstrated experience with inter-carrier processes such as: E911, LSR, CARE, Directory Listing,
- Familiarity with modern development languages and environments including J2EE, Java, Oracle, UNIX.
- OSS Solution integration experience, in the service provisioning field
- Extensive Telco or broadband service provider background
- Telco/Broadband Consulting integration experience
- Understanding of ZACHMAN or other architecture methodology
- Understanding solutions architecture best practices.
- Good understanding of enterprise architecture practices.
- Second language (Portuguese or Japanese preferred)
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