As the world leader in residential VoIP service fulfillment, Sigma Systems’ Residential Voice Service Package unlocks new revenue streams for service providers by enabling them to offer residential telephone service. The Residential Voice Service Package delivers comprehensive order management; inter-carrier (E-Bonding) integration; soft-switch provisioning; and voicemail, unified messaging and many other applications. Coupled with Sigma System’s Service Management Platform (SMP) and Applications it delivers an integrated, complete end-to-end solution.
Capture and Manage Service Orders - A positive customer experience begins with an order capture process that gives customers confidence. Sigma Systems’ Residential VoIP Solution eliminates manual handoffs and errors; makes contact centers and management processes more efficient; and drives costs out of day to day operations.
Simplify Critical Processes - Sigma Systems' Residential VoIP Solution simplifies many of the critical process required for VoIP services, such as: Customer Self Service; Telephone Number Portability; E911; Long Distance Carrier Choice (PIC/CARE); Directory Listing; and Customer Premise Device Configuration are automated with a single solution for PacketCable, SIP or legacy TDM networks.
Drive Efficiency and Visibility - Sigma delivers complete order management from self-care portals to workflows that refine processes and enable end-to-end visibility. Sigma’s Service Profile Manager leverages SMP’s information model to determine service availability; provide visibility into past and in-progress orders; automate adds, changes and deletes; and track the entire fulfillment process.
Simplify the Management of VoIP Services - Create services and make changes easily by leveraging pre-built service definitions and workflow processes. Built on best practices from deployments at over 20 service providers around the world, this solution provides a reliable and efficient means to create and maintain service offerings.
Interconnect and Overcome - Processes. Sigma automates arcane back office processes - like Local Service Requests (LSRs) and number ports - that are rife with cost and complexity pitfalls. Sigma’s Interconnect Gateway and Telephone Number Management applications overcome complexities that threaten market launches, service quality and profit margins so service providers can focus on delivering a superior service experience.
Enable Rich Voice Features - Compelling VoIP packages are about more than letting people talk. Sigma’s Service Catalog Manager creates differentiated, repeatable and personalized feature packages rapidly and easily. By communicating to the device level, Sigma leverages the complete feature sets of the service providers’ equipment so they can offer the full service experience customers want.
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