Sigma’s Mobile Solution
From traditional mobile networks, to 3G and mobile WiMAX, Sigma delivers multiple services in the wireless domain and facilitates a truly nomadic service experience. Voice telephony and voice features; push-to-talk; IM/SMS/MMS; premium content; and broadband Internet capabilities all come together with the push of a button. Sigma enables the service creation, bundling and fulfillment processes operators need to create innovative offerings and provide an exciting interactive experience that attracts and retains customers.
Package Wireless Services and Applications - The wireless business revolves increasingly around identified market segments. Packages need to combine subsets of voice, messaging, Internet access, mobilized business applications, email, games, streamed video, entertainment, social networking and more. Sigma’s approach to service componentization allows operators to define repeatable elements and deliver them across any access technology; to create new bundles quickly and easily; to enable on-demand services via real-time authorization and entitlements processing; and to make it all come together with the push of a button.
Enable a Personalized Nomadic Experience - As more and more Internet-based content, services, and applications are available to mobile devices, customers expect to access them anywhere, anytime, and as they wish. The walled-garden approach is out. Sigma’s Mobile Solution facilitates the nomadic experience by enabling communication service providers to modify services easily and deliver them over any access technology - 2.5G, 3G, WiMAX, or converged - anywhere, anytime, to any device.
Capture and Fulfill Orders - Wireless operators need to automate the order capture process to eliminate manual handoffs and errors; make contact centers efficient; and drive costs out of day to day operations. They need features that manage single sign-on, service authorization and entitlements, and other critical components to enable both subscribed and on-demand revenue. Sigma’s Mobile Solution understands the actual device’s capability for each subscriber and delivers desired services automatically, at the push of a button.
Drive Efficiency and Visibility - From self-care portal integration, over-the-air order capture and contact center tools to workflows that refine processes and enable end-to-end visibility, Sigma lets wireless operators fulfill orders while keeping customers informed and confident. Sigma’s Service Profile Manager leverages SMP’s information model to determine service availability; track past and in-progress orders; automate adds, changes and deletes; and provide live visibility across ordering and fulfillment. Sigma’s complete solution simplifies the business, operational, technical, and third party integration processes necessary to add subscribers and open a new world of interactive services to them with a converged and nomadic service experience.
Empower the Push of a Button - Delivering real-time wireless services, applications and multimedia content merges many background technologies from billing and CRM systems to content servers and switches. Sigma overcomes complexity by orchestrating service fulfillment and business processes that drive on-demand, mobile multimedia services over wireless and converged networks. Sigma’s Service Topology Manager ensures that CPE, networks and applications are available in the flow of service fulfillment; manages and balances the impact of real-time changes on available resources; and recovers any delivery failures automatically to preserve the real-time customer experience.
A True Solutions Focus - Behind any wireless service bundle is a host of network, switching, messaging, content and application technologies that must be supported and coordinated from service creation to service fulfillment. Sigma supports a broad range of switches; wireless web platforms; messaging technologies; mobile Internet browsers; web and email clients; pre-pay platforms; and voice mail systems right out of the box.
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