SUPPORT SERVICES

Support from your trusted partner

Maintenance and ongoing support are critical aspects to consider when selecting a software solution partner. Sigma Systems offers comprehensive maintenance and support services designed to help customers leverage their investment into our products and solutions and increase their business value and performance over time.

All maintenance and support customers are assured of ongoing, consistent business operations and have access to:

• Regionally dedicated support teams and Technical Account Managers (TAMs) with direct experience with their deployed environment to accelerate response speed and issue resolution
• Full service 24x7x365 with issue resolution support via telephone, email and an online trouble ticketing and issue resolution knowledge base
• Industry-leading service level agreements (SLAs) with multiple escalation tiers delivering the right level of support at the right time
• Entitlement to all major, minor and maintenance version releases for our portfolio of products and solutions*
• Access to the HealthCheck Monitor, a complimentary system health management tool

*does not include customer enablement fees associated with the deployment of new product releases.