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BUSINESS SERVICES ACCELERATORWhen it comes to Internet and voice services, small and medium sized business (SMB) customers have drastically different needs from that of residential customers. They expect a series of innovative and cost-effective services and special SMB-tailored bundles that offer a full menu of advanced service offerings that delivers a "big company" perception. Telco and cable service providers using Sigma Systems' Business Services Accelerator, in combination with the Service Management Platform, can rapidly and seamlessly deploy an integrated, feature-rich business-class VoIP and Internet services offering filled with the features and functionality expected by SMB customers today. The Business Services Accelerator provides the tools and applications needed to streamline business services offerings. This includes unified communications, instant messaging, presence and web and audio/video conferencing; cloud-based services such as data back-up, web hosting and calling applications integrated with other popular business Software-as-a-Service (SaaS) tools like Salesforce.com; and SIP trunking for lower-cost adoption of hosted VoIP. Service providers using the Business Services Accelerator can drive down operational costs, automate key service activation and service entitlements processes, and leverage pre-built functionality and integration for multi-vendor strategies. Enabled to work in DOCSIS, PacketCable, SIP, and IMS environments, the Business Services Accelerator provides ubiquitous access to the services and applications SMBs depend on. Today, Sigma Systems' Business Services Accelerator accommodates two SMB-specific services:
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