Features and Benefits

Delivers service innovation and premium offerings

• Provide a wide variety of Internet services including broadband access, email, web hosting, and bandwidth-on-demand
• Seamless integration to value-added applications and systems such as premium content, email, privacy and security, malicious attack response, and more
• Eliminate a plethora of management system silos to improve data integrity and reduce maintenance costs

Provides dynamic bandwidth and service levels

• Bandwidth-on-demand enables SMB subscribers to boost their bandwidth level, adjust their broadband tier, or access services that add bandwidth automatically
• Service Topology Manager ensures network resources and Quality of Service (QoS) are available to avoid customer experience disruption
• Advanced service and device provisioning
• Automates the order capture process to eliminate error-prone manual procedures to ensure efficient services delivery and customer experience satisfaction
• Seamlessly integrates with the Service Management Platform to provide flawless service activation and a superior service experience from the moment services are ordered
• In combination with the Device Provisioning Manager, provides complete off-the-shelf support for modems, enhanced multi-port multimedia terminal adapters (eMTAs), Internet access devices (IADs), analog telephone adaptors (ATAs), and PacketCable and SIP devices

Leverages multiple access technologies

• Provisions high-speed data services over any access technology
• Innovates high-speed offerings as access technologies evolve in the network
• Quickly delivers broadband access via cable (DOCSIS), Digital Subscriber Line (DSL), fiber-optic (FTTx) and includes support for Metro-Ethernet services

Drives efficiency and visibility

• Completes order management from self-care portals and contact center tools to workflows that refine processes and enable end-to-end visibility
• Provides customer service representatives with visibility into past and in-progress orders; automate adds, changes and deletes; and live visibility across the entire order and fulfillment process
• Leverages pre-configured service models, workflow processes, and integrated technology cartridges to seamlessly plug into the service provider IT environment and ensure accurate services delivery to subscribers