Features & Benefits

Order capture and management tools simplify complexity for contact centers, driving efficiency and responsiveness for customer interactions to deliver a positive service experience
Order capture automation eliminates manual errors and reduces daily operational costs
Service Profile Manager determines service availability, tracks past and in-progress orders; automates adds, changes and deletes; and provides increased visibility through the customer order and fulfillment cycle

Pre-configured services, workflow processes and integrated technology cartridges lower implementation time and costs
Pre-built support for major carrier's B2B gateways, such as Level 3Sprint and CLOG, to eliminate operational complexities, degraded service quality, and eroding profit margins

SIP enables user mobility, presence, single number services, and unified messaging
Deliver business services like hunt groups and key system features
Enable SIP trunk offerings that mimic traditional TDM and ISDN services
Works in PacketCable, SIP and IMS environments providing ubiquitous access to the services and applications SMBs depend on

Provisions secondary voice lines to a commercial customer line allowing users to have one or several secondary voice lines associated with their primary Telephone Numbers (TNs) within the same Company or Commercial Subscriber
Uses the same devices (i.e., eMTA, phone) as the primary voice line and are associated with a primary line that provides the physical equipment to support the line
Define a maximum number of additional secondary lines associated with a primary line
Each secondary voice line has its own ring pattern/cadence as selected by a voice administrator or CSR
Allows SOHO type customers to economize on phone lines for the use of phone and fax on the same line

Customer administrator user interface to set up and maintain users and voice services within their organization
Ability to associate users to voice lines and maintain user lists for an organization

Support for over 100 telephony features including voicemail, hunt groups, auto-attendant, shared call appearance, fax service, toll free numbers, calling cards, lobby phones, incoming and outgoing call plans, and call park, call pickup and music on hold
Feature management capability allows feature packages creation as well as a la carte feature selection
One or more feature packages can be assigned to a Company by a CSR or a SMB system administrator
Simultaneously directs order management and effective data transfers between the service provider and a CLEC, providing end-to-end order processing for CLEC implementations