Features & Benefits

Delivers service innovation

• Quickly offer a wide variety of Internet services including broadband access, email, web hosting, and many other value-added services
• Seamless integration to value-added applications and systems such as premium content, email, privacy and security, malicious attack response, and more
• Pre-configured service models, workflow processes, and integrated technology cartridges seamlessly connect to the IT environment and ensure accurate subscriber services delivery
• Eliminate multiple management system silos to improve data integrity and reduce maintenance costs

Accurate device and service order provisioning

• Provides complete off-the-shelf support for modems, eMTAs, IADs, ONTs and other IP devices in combination with device provisioning solutions such as the Device Provisioning Manager
• Faster implementation timeframe and reduces costly manual intervention associated with installing and configuring end-user devices
• Seamlessly integrates with the Service Management Platform providing flawless order management and service activation

Leverages multiple access technologies

• Supports a variety of broadband access network technologies including DOCSIS, DSL, FTTx, WiMax, Wireless Broadband and 2-Way Broadband Satellite

Provides safety, security, and control

• Enables privacy and security services such as firewalls, anti-virus and anti-spyware protection; pop-up blockers
• Parental control management allows customers to protect children and ensure their identities are safe and secure online

Drives efficiency and visibility

• Completes order management from self-care portals and contact center tools to workflows that refine processes and enable end-to-end visibility
• Provides CSRs with visibility into past and in-progress orders; automate adds, changes and deletes; and live visibility across the entire order and fulfillment process