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Features and Benefits
Enables a personalized nomadic experience
- Easily define and personalize services and applications for delivery over any access technology such as 2.5G, 3G and 4G – service fulfillment anytime, anywhere, to any device
- Features to manage single sign-on, service authorization and entitlements, and other critical components to enable both subscribed and on-demand revenue generation
Order capture and fulfillment
- Enables services to be activated on any device through intelligent understanding of devices and their capabilities for each subscriber
- Ensures a positive customer experience through accurate order management and service fulfillment processing
- Enable on-demand services via subscriber authorization and entitlements processing
Drives efficiency and visibility
- Completes order management from self-care portals and contact center tools to workflows that refine processes and enable end-to-end visibility
- Provides customer service representatives with visibility into past and in-progress orders; automate adds, changes and deletes; and live visibility across the entire order and fulfillment process
- Simplifies the numerous business, operational, technical, and third party integration processes to seamlessly add new subscribers and deliver a personalized service experience
- Service componentization and reuse enables service providers to deliver repeatable service offerings across any access technology
Push of a button power
- Enables real-time service delivery through automated service fulfillment, from billing and CRM systems to application services, pre-paid and content servers, and mobile telephony switches
- Eliminates technical complexity by orchestrating and providing visibility into the processes on-demand services require
- Workflow tools allow for processes to be established, automated and refined to ensure a flawless wireless user experience
- Facilitates the real-time service experience while managing the impact of changes on available resources
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